How to delete your data

Choose the scope you want removed. Disconnecting a channel is self-serve; deletion of early-access campaign or service records can also be requested by email.

1. Disconnect one social account

In Postmately open Settings → Channels, pick the channel, and choose Disconnect. The access and refresh tokens for that account are deleted immediately and we can no longer reach it. Choose Remove instead and the channel, its posting schedule and its unpublished posts are deleted too.

You can also revoke access from the platform’s side, which has the same effect on the tokens:

• Facebook, Instagram, Threads — Facebook Settings & privacy → Settings → Business integrations, then remove Postmately.
• Google and YouTube — myaccount.google.com/permissions.
• TikTok — Settings and privacy → Security and permissions → Manage app permissions.
• LinkedIn — Settings → Data privacy → Permitted services.
• Pinterest — Settings → Security → Apps connected to your account.
• Bluesky — revoke the app password in Settings → App passwords.
• Mastodon — Preferences → Account → Authorized apps.

2. Delete your Postmately account

Open Settings → Account → Delete account and confirm. This erases your profile, organisation, every connected channel, all tokens, unpublished posts, Content Studio source media and renders, campaign records and analytics, subject to the exceptions below. It is irreversible.

3. Ask us to delete it

If you cannot log in, email hello@postmately.com from the address on the account with the subject Delete my data. We verify the request, delete everything, and confirm by email — normally within a few days, and no later than 30 days.

Use the same request if you want us to remove Content Studio assets or personal data contained in Managed Distribution operation records before self-serve controls are available.