Billing, Delivery, Cancellation and Refund Policy

1. What is sold and by whom

Payments are collected by Individual Entrepreneur Leonid Iakovlev (Georgia, ID 306405253), Police Street I Dead End N5, Floor 2, N4a, Samgori District, Tbilisi, Georgia, which appears as the merchant on your statement and invoice.

Postmately sells software subscriptions (Free and Pro) for scheduling and publishing to social media channels you own. Content production and managed programmes are separate services sold only under a written order that states the scope, price, billing period and cancellation terms. Joining the waitlist does not create a payment obligation.

Prices on the public website are in United States dollars (USD). Where a subscription is not yet available for self-serve checkout, it can be requested at the contact address below and is invoiced on the same terms.

2. Software subscriptions

When self-serve subscriptions become available, paid software access is delivered electronically after the payment provider confirms payment, normally immediately. If activation is delayed, contact us and we will investigate.

• The checkout will show the price, billing period, renewal terms and applicable taxes before purchase.
• You may cancel before the next renewal. Access continues until the end of the paid period and no later renewal will be charged.
• A started software period is normally non-refundable after access has been delivered, except for a duplicate or unauthorised charge, a billing error, a qualifying service failure, or where applicable law requires otherwise.
• If a material Postmately failure prevents use of the paid software and we cannot restore it within a reasonable time, we may provide a service credit or a proportionate refund for the affected period.

3. Managed Distribution

Managed Distribution is a separately contracted assisted publishing service. It is not included in, and will not be silently added to, a self-serve software subscription. Before payment, the written order identifies the operator, campaign and channel scope, service start, service period, planned publishing operations or reserved capacity, reporting, price and service recovery.

• If you cancel before agreed work or capacity reservation begins, amounts paid for that service are refunded in full.
• After work or the agreed service period begins, completed work and capacity already consumed or specifically reserved for the order are non-refundable unless the order or mandatory law says otherwise.
• If an agreed operation is not performed, the order’s service recovery applies. Depending on the failure, this may be a retry, service credit or proportionate refund for the unperformed operation.
• Platform reach, views, followers, engagement, account availability and campaign outcomes are not deliverables and are never guaranteed.
• An Agency retainer is invoiced as one monthly amount but itemised in the order into software access, publishing operations and production. Section 2 applies to the software part, this section applies to the publishing operations part, and production work is non-refundable once a render or deliverable has been produced and delivered for approval, except for a Postmately failure described in the order.

4. How to request cancellation or a refund

Email hello@postmately.com from the address associated with the account. Include the organisation name, order or payment reference, the charge date and the reason for the request.

We aim to acknowledge requests within 2 business days and decide complete requests within 5 business days. An approved refund is initiated to the original payment method within 10 business days. Your bank or payment provider may take additional time to display it.

5. Currency, taxes and receipts

Public website prices are in USD. The checkout or written order will show the actual transaction currency and any taxes before payment. The contracting operator or its disclosed payment provider will issue the applicable receipt or invoice.

6. Payment security

When online billing is enabled, card information will be collected through the secure checkout of the payment provider identified before purchase. Postmately will not store complete card numbers or card security codes. The available payment methods and their brands will be displayed in that checkout.

7. Disputes and chargebacks

If a charge looks wrong, write to hello@postmately.com before disputing it with your bank: most billing questions are resolved within 2 business days, and a refund reaches your card faster than a chargeback does. When a chargeback is opened, we answer the payment provider with the order, the checkout record showing the price, renewal terms and your consent, and the delivery record for the period. Access to the disputed paid service may be paused while the dispute is open and is restored when it is resolved in your favour.

Subscriptions renew automatically at the end of each paid period. The checkout asks for your explicit consent to the renewal before the first payment, and every renewal is announced by email with the amount and date. You can cancel at any time before the renewal date from Settings → Billing or by email.

8. Mandatory rights and contact

This policy does not limit refund, cancellation or withdrawal rights that cannot lawfully be excluded. Questions and payment issues: hello@postmately.com. Our response target is 2 business days.